Privacy Policy

Last updated January 2026

Nexelar Technology Solutions Inc ("Nexelar", "we", "us") respects your privacy. This policy explains how we collect, use, share and protect personal information through nexelar.ca (the "Site") and when you contact us. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other privacy laws that apply.

1. Information we collect

Information you give us. Your name, work email, phone number, organization, job title and the content of your message when you email us, request a demo or apply for a job.

Information collected automatically. Your IP address, browser type, device, pages visited and referring site, collected through cookies and similar tools.

Customer data. When a public agency uses our products, we process data on that agency's behalf and under its instructions. That data is governed by our agreement with the agency, not by this policy.

2. How we use it

To answer your questions and arrange demos or meetings
To provide, support and improve our products and the Site
To send product updates you have asked for (you can unsubscribe at any time)
To review job applications
To keep the Site secure and meet our legal obligations

We use your information only for the purposes listed here or purposes you have agreed to.

3. How we share it

We do not sell personal information. We share it only with:

Service providers who help us run our business, such as cloud hosting, email and analytics providers, under contracts that require them to protect it
Authorities, when the law requires it or to protect rights and safety
A buyer or successor, if Nexelar is involved in a merger or sale

4. Where it is stored

Information may be stored and processed in Canada and [other countries, e.g. the United States]. When it is stored outside Canada, it may be accessible to authorities in that country under local law.

5. How long we keep it

We keep personal information only as long as needed for the purposes above or as the law requires, then delete or anonymize it.

6. How we protect it

We use physical, technical and administrative safeguards, including encryption and access controls. No system is completely secure, but we work to protect your information and will notify you and the authorities of a breach where required by law.

7. Cookies

We use cookies to make the Site work and to understand how it is used. You can block or delete cookies in your browser settings; some parts of the Site may not work without them.

8. Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to its use, subject to legal limits. Email us at the address below and we will respond within 30 days.

9. Children

The Site is meant for public sector professionals and is not directed to children. We do not knowingly collect information from children.

10. Changes to this policy

We may update this policy. The date at the top shows when it last changed. Significant changes will be posted on the Site.

11. Contact us

Privacy Officer: Paritosh Venkat Akarpu
Email: paritosh.akarpu@nexelar.ca
1631 Dickson Ave, Kelowna, BC V1Y 0B5

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.