NexelarAbout the role
Be the expert our agency customers call when they need help. You will solve problems quickly, explain things clearly and pass what you learn back to our product teams.
What you'll do
- Answer customer questions by phone, email and chat
- Troubleshoot and resolve product issues
- Escalate complex issues to engineering with clear details
- Write help articles and how-to guides
- Spot trends and share customer feedback
What you bring
- 2+ years in software or technical support
- Calm, clear communicator under pressure
- Comfortable learning complex products
- Public sector or public safety support experience is an asset
Why Nexelar
- Work that directly helps public agencies serve their communities
- 40 hours of paid volunteering time every year
- [Benefits: health, dental, retirement, time off]